Posted: December 10th, 2013
complete your Thinking Map and/or Graphic Organizer.
Come up with as many possible Solutions as possible. Then assess the consequences of each possible solution. Follow the questions on the Thinking Map. Arrive at a Solution. Copy and Paste into the Submission window. Defining the Problem Before we can actively engage in solving a problem, we need to establish clearly what that problem in. To help us in understanding the whole problem, our Thinking Map begins with these questions: 1. Why is there a problem? a. What is the present situation? b. What purpose, interest or need makes it important now to improve on the present situation? Let’s say that the problem you want to solve is that “you are unhappy in your current relationship.” That is a problem, but it’s big, sloppy, and vague. We can sharpen in up by asking those Thinking Map questions: 1. Why is there a problem? a. What is the present situation? We fight all the time, I’m constantly jealous, and he/she doesn’t seem to care about what I’m feeling. b. What purpose, interest or need makes it important now to improve on the present situation? I’m afraid that if we don’t do something soon to fix this relationship, that we will drift apart and lose what we have. 2. Follow by defining your problem in one or two sentences. Reading this, you can see how much more clearly you think about problems when you put them in words, and answer sharp questions. Some other questions you might ask when defining your problem for the Monday homework are these: • the reasons why you believe this is a serious problem, the persons that are affected by it, and what will happen if the problem is not solved; • the persons that are responsible for implementing a solution; for example, your parents, your boss, the mayor, Congress; • what (if anything) has been done in the past to deal with this problem; and • why these previous attempts to deal with the problem have failed. If you run your problem through all of these questions, you will have a much clearer idea of what, exactly, the problem is.Thinking Map: Skillful Problem Solving 1. Why is there a problem? a. What is the present situation? b. What purpose, interest or need makes it important now to improve on the present situation? 2. What is the problem? Define it as completely as you can. 3. What are all of the possible solutions to the problem? List as many as you can think of, no matter how outlandish. Think outside the box. Don’t think at this point about feasibility or consequences. Brainstorm! 4. For each possible solution, consider the consequences of such action. What are the consequences, and how important are they? Consider these two questions for each of the possible solutions before you arrive at a preference. 5. Based on this information, what is the best solution to the problem? Second, complete your Thinking Map and/or Graphic Organizer. 2. What is the problem? Define it as completely as you can. Coworker’s poor attitude, laziness, disregard of safety rules, drunkenness, inappropriate practical jokes, and use of equipment for moonlighting. 3. What are all of the possible solutions to the problem? • Go above the Operations Director’s head. Impress on CEO or whoever that this worker will have an impact on overall company performance/profits. Show that it will cost the company money. Money matters, especially at the top. Going over the O.D.’s head may create an enemy, though. How important is this consequence? Depends on the personality of the O.D. If he is a mean, grudge-carrying S.O.B., getting him as an enemy might not work well. Again, importance of consequence depends on unknown here. 4. For each possible solution, consider the consequences of such action. What are the consequences, and how important are they? Consider these two questions for each of the possible solutions before you arrive at a preference. (See comments in this color above.) 5. Based on this information, what is the best solution to the problem? Much of the final decision will depend on your own personality. If you’re a non-violent, non-confrontational person, you’re not going to hire a leg breaker, no matter how delightful it is to imagine. For me, I’d begin with keeping a record, collecting evidence, and I’d call him out on each violation, each whiff of alcohol on his breath. My experience is that bullies enjoy pushing people around, and if you push back, they seek easier targets elsewhere |
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