Week 7 Homework

Posted: January 10th, 2014

Answer each of the following questions with a correctly formatted response of at least 100 words for each answer, plus 2 sources. use the template, so that your paper has a cover page, reference page and accurate APA source citation. Cite the question exactly as it is listed below, and then write your answer, remembering to run the spelling and grammar checker on your work before turning it in. Try to apply as many concepts from the text as you can.

Customer Service:

Career Success
Through Customer Loyalty 4th Edition
4th Edition
by Paul R. Timm
© 2008 Prentice Hall

Chapter 14, question 2, page 265 (Reviewing the Facts section). Name three social or demographic changes that are likely to have continuing impact on customer service.

Chapter 14, question 3, page 265 (Reviewing the Facts section). What are three key domains for customer communication described by Ross Dawson? Name one way each domain impacts customer service?